1. Where can I find my product’s serial number?
Your product’s QR code is printed on its packaging. Scan the QR code to find your device’s serial number.

2. How to charge Cira?
Put your Cira on its charging base, connect the cable’s DC connector end to the charging base, and connect the USB end to the power adapter. Alternatively, connect the DC connector end directly to the device itself and the USB end to the power adapter plugged into a power source such as an outler.

The OLED display will show the battery level of your device.

3. Can Cira be used while charging?
For safety precautions, it is not recommended to use Cira while the device is charging.

4. My Cira isn’t charging.
There are a few ways to correct this situation. Try another USB power adapter or connect the charging cable directly to Cira to check whether or not it is charging. If your Cira still isn’t charging with the aforementioned methods, you may submit a warranty claim if you purchased the product from the AUXO official website or authorized offline store within the last 2 years.

5. My Cira isn’t producing vapor.
Try the following methods first:
• Make sure the unit has enough charge in its battery.
• Ensure the heating chamber is properly screwed onto the top of the Cira base, with no gaps or holes in it. Also, check for any residue build up inside the heating chamber – this must be cleaned out after every use.
• Turn the base off and let the chamber cool down to room temperature. Unscrew the chamber and screw it back onto the base and turn your device on again.
• If your Cira still produces no vapor, email the AUXO Customer Support Team with images of the inside of the heating chamber and a short video or image of the error message on the OLED display. We will do our best to troubleshoot or provide alternative solutions for you.

6. How to operate Cira?
• Turning on/off: To turn the device on and off, press the "⊙" button for 2 seconds. The device will turn off automatically when no activities are detected for 10 minutes or longer.
• Adjusting temperature: When the device is on, press +/- to adjust the temperature. The temperature range is from 450 – 1000℉ (232-538 ̊C) and each press adjusts 10 ̊F at a time.
• Start Heating: After setting your preferred temperature, press the “⊙” button twice to start heating.
• Extended heating mode: When your session enters the last 10 seconds of a cycle, you can extend the heating time for another 15 seconds by double pressing the "+" button. You can extend for as many times as you wish once the session hits its last 10 seconds. Each Cira package comes with a user manual, check the manual for detailed illustrations and instructions. You can also download the user manual here.

7. Can I insert dry herb into Cira?
Dry herb is not supported for vaporization in Cira. It is specifically designed for vaporizing concentrates.

AUXO vaporizers are only intended for use with products made from federally legal hemp as defined in relevant provisions of the 2018 Farm Bill and codified at 7 U.S.C. § 1639o(1) and 21 U.S.C. § 802(16)(B)(i) and are not intended for use with any illegal controlled substance.

8. What does "No Nail" on the display mean？
This message means that the heating chamber is not connected to Cira or the inside line of the heating chamber is oxidized or broken.

9. What does “Time Out” on the display mean?
Time Out will show whenever the heating session is over. 

10. What does “Temp Out” on the display mean?
When the device temperature is detected to be too high for safe use during the heating process, the device will shut down to protect itself from overheating. The Temp Out message will show for 1 second before it shuts down. Once the device cools down, normal usage can be resumed.

11. How do I clean Cira?
Cleaning the heating chamber:
• If there is any residues, heat the empty chamber to clean it.
• Let the chamber cool down to room temperature. Remove the chamber with a twisting motion and drop it into 99% isopropyl alcohol, submerging the chamber completely.
• After a few minutes, take the chamber out and clean it with cotton swabs. Let it dry completely before use.

Cleaning the glass piece:
• Remove the glass piece from your device.
• Pour 99% isopropyl alcohol into the glass piece and let sit for a few minutes.
• Shake the glass piece gently before pouring the alcohol out. Clean the glass piece with cotton swabs.
• Rinse the glass piece with water. Let it dry completely before reattaching for use.

Note: Cleaning and maintenance must NOT be performed before the device is turned off and cools down to room temperature.