Cira 2-Year Warranty

Limited Warranty Coverage

AUXO provides a limited warranty on authentic products purchased from the AUXO official website and authorized offline stores against defects in materials and/or workmanship under normal use. In order to keep this limited warranty in effect, the product must have been handled and used as prescribed in the instructions accompanying this warranty. AUXO warrants only to the original purchaser of the product and the limited warranty is nontransferable. The limited warranty does not apply to products that were sold by any third-party resellers.

AUXO offers a 2-year limited warranty on the device. Glass bubbler, other attachments and accessories are not covered under the limited warranty. 

In no event shall any recovery against AUXO exceed the actual price paid for the purchase of the product.

Not Covered Under Warranty

This warranty does not apply to certain situations and conditions, including but not limited to:

1. Any AUXO product sold by an unofficial AUXO website or unauthorized offline store(s).
2. Damage(s) caused by accident, abuse, misuse, negligence, flood, fire, earthquake or other external causes.
3. Damage(s) caused by the device being exposed to or coming in contact with moisture (e.g., liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g., sand, food, dirt or similar substances).
4. Damage(s) caused by operating the device or charging adapter outside the permitted or intended use as prescribed in the user manual.
5. Damage(s) in the heating chambers due to tampering or counterfeit or caused by filling with unrecognized or unauthorized materials.
6. Damage(s) caused by modifications to alter functionality or capability.
7. Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents and broken plastic on ports.
8. Any device where the serial number has been tampered with, erased or obscured, or is not genuine.
9. Normal performance degradation of batteries. Please contact AUXO Customer Support for more information on battery degradation.
10. Attachments and accessories.

Obtaining Warranty Service

Please retain your purchase receipt or other acceptable proof of purchase for your records. If no purchase receipt or other proof of purchase is provided, the warranty start/end dates will be determined according to the device serial number.

Contact the AUXO Customer Support Team and submit a support request to initiate the warranty service. We encourage you to include as many details as you can in the request, such as pictures and videos to help the team diagnose the issue.

An RMA (Returned Material Authorization) number and shipping instructions will be sent to you if the issue cannot be resolved. Following the shipping instructions, you will need to send the product along with the RMA number.

If a valid claim under this Limited Warranty is received within the 2-year warranty period, AUXO will, at its discretion, (1) Repair the product defect, or (2) Exchange the product with a product that is new. Personalized/engraved or limited edition devices will be replaced with a standard/non-engraved device.

Note:

1. You must return your approved-for-warranty device before AUXO sends you a replacement on your warranty claim.
2. Customers are responsible for all shipping costs associated with the warranty process.
3. AUXO is not responsible for lost or damaged returns sent by the customer.
   

Return & Refund Policy

Please carefully research the product you are interested in before purchasing.

Refunds are only available for new and unused devices purchased on www.auxo-official.com and must be returned to AUXO within fourteen (14) days of receipt. If the tamper-proof seal is broken, a refund cannot be honored. AUXO will not refund devices purchased through other authorized retailers; in such case, any refunds must be obtained from the authorized retailer whom you purchased the device from and will be subject to the retailer’s policy on refunds.

Note: The customer is responsible for the return shipping fee.

Additional Warranty Terms and Conditions

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THIS CARD. AUXO DISCLAIMS AND EXCLUDES ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, AFTER THE EXPIRATION OF 2 YEARS AFTER PURCHASE BY THE END USER. Some countries or states in the U.S. do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

In no event will AUXO be liable for any special or consequential damages arising from the use of this product, nor for injury to any person, or any claim for damages arising from the use of this product. Some countries or states in the U.S. do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

Anti-Counterfeiting

The combat against unauthorized and counterfeit devices is an ongoing commitment to quality and service by AUXO. AUXO advises consumers to be cautious when purchasing devices and accessories from unauthorized resellers. Although AUXO wishes to help the victims of counterfeiting, we cannot reimburse money spent on infringing or counterfeit goods or assist in dispute resolution.